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Who It’s For

Built for organisations where purchasing is distributed, but control needs to stay central

Fidelen is designed for growing mid-market organisations where branches, sites or business units generate purchasing demand while procurement and management need clearer control, consistency and visibility.

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Multi-site operations
Operating model

It’s how you operate, not only what industry you’re in

  1. 01Multiple Purchasing UnitsBranches, stores, clinics, schools, sites, departments or business units generate purchasing demand.
  2. 02Purchasing is fragmentedRequests and follow-up still happen partly through spreadsheets, email, WhatsApp, calls or disconnected systems.
  3. 03Recurring supplier activityThe organisation buys repeatedly from multiple suppliers.
  4. 04Governance already mattersApprovals, authority limits, approved suppliers or purchasing rules exist or are becoming necessary.
  5. 05Procurement is leanA relatively small procurement / purchasing team is coordinating activity across a larger distributed organisation.
  6. 06Management needs visibilityLeadership wants consolidated visibility before commitments become difficult to control.

Illustrative operating model

Operating examples

The same operating model appears across different sectors

Industry is an example. Fit depends on how purchasing works across your organisation.

Retail

Multi-site retailers.

Stores and branches generate recurring purchasing demand while head office maintains supplier, price, approval and spend discipline.

Representative Purchasing Units
  • Stores
  • Branches
  • Head Office
Representative purchasing needs
  • Store Consumables
  • Uniforms
  • Fixtures / Fit-Out Materials
  • Printing / Signage
  • Operational Supplies
Why now

When does it become time to systemise procurement?

A trigger creates urgency. It does not replace product fit.

Annual addressable procurement spend can help indicate the economic value of stronger control and visibility, but procurement complexity remains the primary fit criterion.

  1. 01Rapid branch or site expansion
  2. 02Management losing consolidated purchasing or commitment visibility
  3. 03Repeated approval leakage or off-policy purchasing
  4. 04Audit, compliance or governance findings
  5. 05Need to formalise purchasing before the next expansion stage
  6. 06Margin or cost-reduction pressure
  7. 07New CFO, COO or procurement leader professionalising the function
  8. 08ERP, accounting or manual tools no longer providing enough operational procurement control
Focus

Fidelen is not designed to become everything for everyone

  1. 01
    Single-site organisations with very low purchasing complexity and little governance need.
  2. 02
    Prospects that require bespoke workflows, separate code branches or ongoing customer-specific development.
  3. 03
    Buyers looking for:
    • ERP replacement
    • Finance/accounting system
    • Inventory platform
    • Warehouse management system
  4. 04
    Government or specialised regulated procurement environments requiring tendering or compliance capabilities outside Fidelen’s current scope.

The right customer fits Fidelen mainly through configuration.

The wrong customer requires the product to become something else.

  • ManagementSee it.
  • ProcurementControl it.
  • Branches & teamsKeep it simple.

Does your procurement setup look like this?

Tell us how purchasing works across your organisation and we’ll help you assess whether Fidelen is a practical fit.

Book a DemoDiscuss Your Procurement Setup